Before you use this Healthcare, Therapy and Pharmacy Service please note that this Healthcare, Therapy and Pharmacy Service does not offer urgent medical advice or immediate medical attention. If you require urgent medical advice or immediate medical attention, please do not use this Healthcare, Therapy and Pharmacy Service. Instead, contact the following:
Additionally, this Healthcare, Therapy and Pharmacy Service operates as a remote service. In line with this, it is limited and the Healthcare Provider and Pharmacy Partner cannot provide in-person services within its locations or access detailed information held by your GP or other records (other than as set out below in these Terms and Conditions).
In using this remote Healthcare, Therapy and Pharmacy Service, you understand that this may limit the Healthcare Provider’s and Pharmacy Partner’s ability to provide some services effectively. If this is applicable, you may be able to receive this Healthcare, Therapy and Pharmacy Service from another provider or your NHS GP.
Please note that not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving, positively impact on any other health conditions you may have or aggravate a condition. You should check with your GP before using any medical product, including to ensure that the management of your health conditions is optimal.
IMPORTANT: Our products are subscription-based programmes. Our Medication programme fee covers clinicalaccess and support, not a guaranteed quantity of medication. There is a [3 month] minimum commitment, andrefunds are not provided for non-engagement.
We are Nul Health Limited (“Nul”), a company incorporated in England and Wales with company number 16119526, whose registered office is at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (us, we and our). We operate www.choosenul.com (the website). To contact us, please email hello@choosenul.com
Nul’s alcohol reduction programme is a service-based subscription model designed to provide a personalised self-help system for improving your wellbeing. By choosing to access the Nul Service, you acknowledge and agree to the following:
We will provide most services in conjunction with our health partner(s), detailed below, but also – to extend the services we offer and our plans to continually improve these – this may include other providers, including but not limited to Thriva (blood and liver function testing) and Trustpilot (reviews of the service).
We may change, modify, amend or remove some or all of the functionality or content on the Website at any time. You agree that we are free to use any comments, information, or ideas contained in any communication you may send to us without compensation, acknowledgement, or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products and services and creating, modifying, or improving the Website, Services, or Products.
Where you access Healthcare, Therapy and Pharmacy Service(s) from us, you understand that this is dependent on you complying with the following, including around the safe use of medication:
In addition, where you utilise Therapy Services:
Products available through our Website are only offered by subscription. We will take payment using the payment details in your Account on or about the same date of your Subscription Period, starting from the date of your initial order request.
Your subscription will continue until you cancel it. If you cancel or pause your subscription within 48 hours before your next billing date, we will still take payment for your next month's programme.
Your billing cycle is based on your initial subscription payment and recurs every month on a fixed date. This cycle is independent of the 28-day clinical review and medication cycle.
By signing up for our Healthcare, Therapy and Pharmacy Services, you are agreeing to a minimum commitment period (“Initial Term”), as follows:
During the Initial Term, outside your statutory rights, no cancellations or refunds will be permitted under any circumstances.
At the end of the Initial Term, your subscription will automatically convert as follows:
Your renewal date is based on the date on which you first made a subscription payment for the Programme.
You may cancel your subscription after the Initial Term as set out above.
One Off Assessment
When you use the Healthcare and Pharmacy Service, this will require an assessment of your clinical suitability for the medicines before they can be approved for supply. The one-off fee paid as part of this initial assessment is non-refundable. This one-off fee covers the provision of one initial liver function test (LFT) home test kit and, if that initial kit fails for reasons not attributable to you, one replacement kit. If you request a second or third replacement kit (including where failure is due to user error, improper storage/handling, or any other cause outside our reasonable control), you must pay the applicable replacement cost, currently £40 per kit. Alternatively, you may arrange for the relevant test to be performed by your GP at your own cost and responsibility, provided you supply satisfactory evidence of the completed test in a form we reasonably request.
If you prefer the LFT to be administered in person, we can assist in arranging either: (a) a nurse home visit for an additional fee of £60; or (b) a clinic appointment for an additional fee of £40. To request an in-person testing option, please email hello@choosenul.com.
When you submit your online onboarding consultation, you agree to the immediate start of this assessment and, as such, this cannot be subsequently cancelled.
Medication Programme
Where the Healthcare, Therapy and Pharmacy Services will include the supply of prescription medicines, the statutory cooling off right, which applies to the supply of certain goods and services under consumer law (including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000), does not apply to you. This is because the statutory ‘cooling off’ right (provided under consumer law in certain circumstances) does not apply to the supply of prescription medicines and the supply of other medicines by a health care professional as part of a health service. In line with this, you do not have the right to change your mind about your purchase or receive a refund once your order for the Medication Programme has been processed.
Cancellation of the Medication Programme can take place at the end of the Initial Term or on the renewal date at the end of each subsequent committed subscription period. If you terminate your subscription after any Product has been dispensed and delivered, we are unable to accept the return of any Product. The subscription fee is a fixed cost for programme access. "Unused" medication or non-engagement at the end of a month does not equate to a partial refund, as the fee covers the ongoing availability of the clinical service and support access.
Therapy Programme
For the standalone Therapy Programme, you have the right to cancel and receive a refund up to 14 days after signing up for the Initial Term. This will be a full refund other than where you have utilised services, or booked individual therapy appointments that cannot be cancelled under this agreement. Cancellation of the Therapy Programme can take place at the end of the Initial Term or on the next monthly renewal date.
How to Cancel
Cancellation must be notified by emailing hello@choosenul.com a minimum of five ( 5 ) days’ prior to the end of the Initial Term or subsequent renewal date.
These Terms and Conditions may be amended at any time and the terms and conditions that apply to your use of the Healthcare, Therapy and Pharmacy Services will be those on the website at the time that you access and/or make use of the Healthcare, Therapy and Pharmacy Services by submitting your online onboarding consultation and/or making an order request. For previous versions of these Terms and Conditions, please contact hello@choosenul.com. Please note that we are unable to answer any enquiries requesting medical advice, and those should be directed to our Healthcare Provider (outlined further below).
If you have any queries about these Terms and Conditions, please contact hello@choosenul.com.
The Healthcare, Therapy and Pharmacy Service(s) includes the prescribing and supply of medications. Where this applies to you, the Terms and Conditions set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any use of the Healthcare, Therapy and Pharmacy Services by you via this website but these Terms and Conditions will apply where there is any contradiction.
Please make sure you read these Terms and Conditions carefully before using the Healthcare, Therapy and Pharmacy Service(s). If you do not agree to these Terms and Conditions, you must not use the Healthcare, Therapy and Pharmacy Service(s). By doing so, you confirm that you agree to these Terms and Conditions and that you will comply with them.
Unless you are informed otherwise, the online clinic services (the Healthcare Services) are delivered by Blueco Healthcare Limited (Blueco), a private limited company registered in England and Wales under company number 15588416.
Blueco Healthcare is a registered healthcare service provider regulated by the Care Quality Commission (CQC) under provider ID 1-19176166626.
Blueco Healthcare’s clinicians are based in the UK and are registered with the General Medical Council, General Pharmaceutical Council and the Nursing and Midwifery Council. You can find the details of the clinicians available on this Healthcare Service here.
Blueco Healthcare’s services are overseen by Haroon Amanji as Registered Manager, who is a clinical pharmacist registered with the General Pharmaceutical Council under registration number 2070534. Any references in the Terms and Conditions to the Healthcare Provider will be to Blueco Healthcare.
All clinicians are bound by codes of professional ethics and conduct. In addition to their prescribing training, each clinician is trained in how to conduct consultations remotely and how to safely and effectively prescribe the treatments included as part of your Healthcare Service.
The online pharmacy services (the Pharmacy Services) are delivered by Blueco Healthcare’s pharmacy which is a registered UK pharmacy regulated by the General Pharmaceutical Council (GPhC) with licence number 9013068. The pharmacy is located at 468 Ranglet Road, Walton Summit Centre, Preston PR5 8AR and the superintendent pharmacist is Haroon Amanji.
All medicines will be dispensed and supplied from Blueco Healthcare, unless you are informed otherwise or you choose to have your prescription dispensed by another pharmacy. Any references in the Terms and Conditions to the Pharmacy Partner will be to Blueco Healthcare.
All of our therapy services are provided by therapists who are registered members of at least one of the following regulatory bodies: Health and Care Professions Council (HCPC), British Association for Counselling and Psychotherapy (BACP), UK Council for Psychotherapy (UKCP) and/or National Counselling and Psychotherapy Society (NCPS). This means that they all have to ensure that they meet national standards for training, professional skills, behaviour, ethics and health - for example, the HCPC’s standards of conduct, performance and ethics can be found here.
If you have any questions about the Healthcare, Therapy and Pharmacy Service(s) or complaints about the Healthcare Provider and/or Pharmacy Partner, please contact us on the details above or contact them directly using the details set out below.
At Nul, we want to be your provider of choice. We know to achieve this we have to work to create an effective and reliable service. If you need any help with our services, or if you ever feel that we come short of this goal and want to give any feedback, please submit a request by emailing us at hello@choosenul.com.
When you contact us, our team will work with you to resolve problems with our service to your satisfaction in a timely manner.
If your issue has not been resolved to your satisfaction, you can submit a formal complaint, which will be assigned to a member of our team. To ensure complaints are dealt with properly, formal complaints must be submitted to us in writing. We cannot handle formal complaints via phone.
When sending us a formal complaint, please try to include as much detail as possible, including any correspondence and order numbers (where relevant). This will help us to handle your complaint more swiftly.
Once we have received your complaint, we aim to acknowledge receipt of it within 3 working days. We’ll then assign the complaint to a member of our team and aim to resolve it in no more than 30 days–but we expect to be able to resolve complaints much sooner.
The member of the team handling your complaint may need to reach out to you for more information. You may also share additional information and evidence. You should limit your communication about your complaint to the assigned team member during this time so that we can ensure all information related to your complaint is recorded appropriately.
In some cases, we may need to conduct an investigation. In this event, we may take longer to respond, but we will ensure that we keep you updated.
We treat complaints with confidentiality. However, please note that in some cases, such as when there are safeguarding concerns, we may be required to share this information.
If you are not satisfied with how we have dealt with your complaint, you can ask us to review it again. After this point, your complaint will be handled by our management team.
Once your complaint is escalated, it will be assigned to a member of the team who has not previously been involved in the complaint. The first step is an internal appeal. As part of this, we will review your initial complaint and its outcome, and seek to understand why you were not satisfied with this outcome.
We will conduct internal appeals where a complaint has been escalated within three months of its initial outcome being relayed to you. Where it is unlikely that an appeal will be able to provide a different outcome, we will let you know accordingly.
If your formal complaint is in regards to the provision of Therapy Services, then this will be passed to our Clinical Director leading the programme. They will endeavour to review your complaint and respond to you within 30 days. If you continue to feel your concern has not been resolved or wish to make a formal complaint, you may contact the regulatory body for your particular therapist, who will be registered with at least one of the following:
We will be able to let you know which particular governing body they are registered with.
If your complaint involves or pertains to the healthcare or pharmacy services, we will work with our healthcare partner to resolve this and where appropriate refer this complaint to them. In these cases, the complaint will be handled in line with their complaints policy and enables you to further escalate the complaint where necessary. You can find more information about this here.
Support is available Monday to Friday, 9am to 5:30pm, excluding bank holidays. The phone line is set up so that you can speak to the Healthcare Provider and Pharmacy Partner depending on the nature of your query.
If you wish to make a formal complaint about the Healthcare, and Pharmacy Service(s), you must do so in writing by email or post with the title/subject line ‘COMPLAINT’ – these complaints cannot be taken by phone. This is to ensure that complaints are understood fully and that any subsequent communication is recorded.
You can make complaints to the Healthcare Provider and/or the Pharmacy Partner directly using the contact details below. Should you submit your complaint to us or the complaint involves but is not exclusive to the Healthcare Services and/or Pharmacy Services, we will either refer or involve the provider(s) as appropriate to ensure that your complaint is dealt with completely.
Whilst the Healthcare Provider and/or the Pharmacy Partner will try its best to investigate complaints and resolve issues, if you are not satisfied with the outcome and do not wish to discuss this further with them you can instead:
In order to access the service for medication, you must be 18 or over, not pregnant, breastfeeding or trying to become pregnant and you must be in the United Kingdom. The Healthcare Provider and Pharmacy Partner only provide Healthcare, Therapy and Pharmacy Services (including the delivery of medication) to addresses in England, Scotland, Wales and Northern Ireland.
To provide you with the Healthcare, Therapy and Pharmacy Services, to ensure that you are a genuine patient and as the Healthcare Provider and the Pharmacy Partner are providing services at a distance, your age and identity will need to be verified. In order to do this, third party service providers are used and they carry out the required searches, including searches on consumer credit records. This does not impact your credit report and it is similar to the checks that a GP would make as part of your registration.
By using the Healthcare, Therapy and Pharmacy Service, you consent to the Healthcare Provider and the Pharmacy Partner using a third party service provider (and/or any of their appointed agents) to carry out the necessary searches, verify your identity and you agree to them sharing the information required for them to do so. This includes information such as your name, date of birth and address. By consenting, you understand that your personal data will be processed in line with the service providers’ privacy notices.
If either the Healthcare Provider or the Pharmacy Partner is unable to verify your identity via its automated system, you will be contacted using the email address used in your online onboarding consultation to request a copy of your ID. The Healthcare Provider and the Pharmacy Partner cannot proceed until they can verify your ID and age. If information is requested from you in relation to your identity, you must respond as soon as possible. If you fail an ID check, or you do not provide the requested information, the Healthcare Provider and the Pharmacy Partner will reject Nul's order request. You will not be charged for Nul's order request but you may be charged an administrative fee.
To ensure adherence to best practice, professional codes of practice and remain within legislation and regulatory guidance, we, the Healthcare Provider and the Pharmacy Partner make no binding commitments to prescribe and/or supply you with the medication that was initially offered or selected and reserve the right to reject any order requests.
The decision on whether or not to accept or reject an order request is at the Healthcare Provider’s sole discretion, based on its medical assessment of the information that you have provided. The Healthcare Provider also reserves the right to limit the amount and frequency of medication supplied and reject order requests. In any event, you will only be charged for the medication that is supplied. You understand that any incorrect and/or inaccurate information may lead to harm to your health, and even death.
If the Healthcare Provider or Pharmacy Partner has any further questions, or wishes to clarify any information provided, they will reach out to you via your preferred method of contact. This is usually via email or telephone.
The Healthcare Provider endeavours to keep you informed of its decisions and, where possible, make decisions after consulting with you. If a decision is made that a treatment or medicine is not suitable for you, the Healthcare Provider will endeavour to reach out and provide an explanation of why the treatment was declined.
The Healthcare Provider and Pharmacy Partner can only make a decision as to whether it is in the best interests of the patient to receive medicine when it has all relevant information. On occasion, this may require you to provide information in addition to the information that was provided in response to the initial consultation. You must make sure that all information you provide is accurate, honest and complete.
We, the Healthcare Provider and the Pharmacy Partner, reserve the right to refuse service to anyone for any reason at any time (including for non-clinical reasons). This includes rejecting your order request or cancelling your processed order because it is indicated that the supply is not safe or appropriate or otherwise is not in your best interest.
Professional codes of conduct and legal restrictions may limit the number and frequency of any items that are permitted to be supplied to you and, as such, there are no obligations to supply quantities exceeding the relevant permitted maximum, and you will be charged only for those supplied. We, the Healthcare Provider and the Pharmacy Partner reserve the right to reject any order request or processed order.
The layout, design, content and graphics on the website and of the Healthcare, Therapy and Pharmacy Service(s) are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the website may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text. If you print off or download any material from the System in breach of these terms of use, your right to use the website and the Healthcare, Therapy and Pharmacy Services will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written permission.
This Agreement is between you and us only and will become effective when you start using the Healthcare, Therapy and Pharmacy Service(s) and will remain effective until terminated by you or us. We reserve the right to terminate this Agreement or suspend your Nul account at any time in case of unauthorised, or suspected unauthorised use of the Healthcare, Therapy and Pharmacy Service(s) whether in contravention of this Agreement or otherwise. If we terminate this Agreement, or suspends your Nul account, for any of the reasons set out in this section, we shall have no liability or responsibility to you whatsoever.
Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By doing so, you confirm that you agree to these Terms and that you will comply with them.
We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the Healthcare, Therapy and Pharmacy Services. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:
We exclude liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we reasonably deem appropriate.
The use of the Healthcare, Therapy and Pharmacy Service(s) (including but not limited to their content and features) is at your own risk. These services are provided on an “as is” and “as available” basis. To the extent permitted by applicable law, Nul gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the Healthcare, Therapy and Pharmacy Service(s) or to the accuracy of the information contained in any of the materials therein. Nul shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the Healthcare, Therapy and Pharmacy Service(s). There is no guarantee of availability of information on the services at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Nul shall create any warranty on behalf of Nul in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.
You understand that the Healthcare, Therapy and Pharmacy Service(s) is for personal use only and any use by you must be genuine and solely in the capacity of a patient seeking a healthcare service for a healthcare condition within the medication’s indicated use.
In the event that you intentionally misuse the Healthcare, Therapy and Pharmacy Service in any way, or mislead us, or the Healthcare Provider and/or Pharmacy Partner, in your purpose for using the Healthcare, Therapy and Pharmacy Service(s) (including by providing incorrect, incomplete or inaccurate information or having the intent of malice, defamation or bringing us, or the industry, into disrepute in any way), we, the Healthcare Provider and/or Pharmacy Partner, will not be liable to you under this contract or otherwise. However, you understand that you (and any business or organisation that you are affiliated with) will be liable for any losses that we (and our partners) suffer as a result of the same, including any liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation) and all interest, penalties and legal costs suffered or incurred arising out of or connection with your actions and you (and/or any business or organisation that you are affiliated with) will indemnify us (and our partners) for the same. You also understand that we, the Healthcare Provider and/or the Pharmacy Partner, will pursue you in relation to the same and reserve all rights in connection with any loss or damage that we, the Healthcare Provider and/or the Pharmacy Partner, suffer as a result (whether in the torts of defamation, misrepresentation or negligence) or otherwise.
You agree to indemnify and hold Nul and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the Healthcare, Therapy and Pharmacy Service(s) (and all related materials) or any applicable laws, regulations or third party rights.
We're responsible for losses you suffer caused by us breaching this contract unless the loss is:
The Healthcare, Therapy and Pharmacy Service(s) is controlled by Nul from its offices in the United Kingdom. Access to, or use of, the Healthcare, Therapy and Pharmacy Service(s) and any related information and materials, may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing these services. We make no representation that the information contained herein is appropriate or available for use in other locations. This Agreement and any contract between us, whether for use of the Healthcare, Therapy and Pharmacy Service(s) or other purpose, and any non-contractual obligations (if any) arising out of or about these terms and conditions or any such contract will be governed by English law. The parties agree that the courts of England have exclusive jurisdiction to settle any dispute arising out of or about this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.
LAST UPDATED: 23rd February 2026
Less is more
Stay in touch
Get updates and guidance - no spam, just support.
© 2025 NUL Health Limited.
Registration No: 16119526. All rights reserved.
Healthcare Provider:
Blueco Healthcare. Registration: Care Quality Commission (CQC), ID: 1-19176166626.
Registered Pharmacy:
Blueco Healthcare, 468 Ranglet Road, Walton Summit, Bamber Bridge, Preston, PR5 8AR GPhC Reg No: 9013068.
Superintendant Pharmacist:
Haroon Amanji. GPhC Reg No: 2070534.
