About Us
We are Nul Health Limited (“Nul”), a company incorporated in England and Wales with company number 16119526, whose registered office is at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (us, we and our). We operate www.choosenul.com (the website). To contact us, please call email hello@choosenul.com
Understanding Nul
Nul’s alcohol reduction programme includes the prescribing and supply of medications and provision of related support services. Where this applies to you, the terms set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any orders placed by you via this website but these Terms will apply where there is any contradiction.
You acknowledge and agree that the Nul Service is a personalised self-help system designed to help you improve your own wellbeing and that if you choose to access the Nul Service you are solely responsible for deciding which of the suggested techniques you put into practice and how to apply those techniques. You also acknowledge and agree that Nul is not a medical organisation and that the Nul Service is not intended to diagnose, treat or otherwise address any medical problem. Nul may contract with pharmacists to provide medication to assist in alcohol reduction, but this is at the users’ discretion. The material on the website, whether posted by Nul employees, or other users, is provided for your information and not as medical advice and should not be seen as a replacement for consultation with a doctor or other qualified care professional. You are urged to seek the advice of a doctor before beginning any alcohol reduction programme. If you receive advice from a doctor or other qualified medical professional which conflicts with anything contained in the website, then the former should take precedence. The Nul’s Healthcare and Pharmacy Service(s) (as outlined further below) and the website are not intended for use by minors (being those under the age of 18 years of age), or anyone who is pregnant, breastfeeding or trying to become pregnant. Individuals with any type of health condition are specifically warned to seek professional medical advice prior to initiating any form of alcohol reduction programme. We will provide most services in conjunction with our health partner(s), detailed below, but also – to extend the services we offer and our plans to continually improve these – this may include other providers, including but not limited to Thriva (blood and liver function testing) and Trustpilot (reviews of the service).
These Terms and Conditions May Have Changed Since You Last Reviewed Them
These Terms and Conditions may be amended at any time and the terms and conditions that apply to your use of the Healthcare and Pharmacy Services will be those on the website at the time that you access and/or make use of the Healthcare and Pharmacy Services by submitting your online consultation and/or making an order request. For previous versions of these Terms and Conditions, please contact hello@choosenul.com. Please note that we are unable to answer any enquiries requesting medical advice, and those should be directed to our Healthcare Provider (outlined further below).
If you have any queries about these Terms and Conditions, please contact hello@choosenul.com .
The Healthcare and Pharmacy Service(s)
The Healthcare and Pharmacy Service(s) includes the prescribing and supply of medications. Where this applies to you, the Terms and Conditions set out below along with all information and documents referred to in it will apply. Any website terms of use or terms of sale made available to you will also apply to any use of the Healthcare and Pharmacy Services by you via this website but these Terms and Conditions will apply where there is any contradiction.
Please make sure you read these Terms and Conditions carefully before using the Healthcare and Pharmacy Service(s). If you do not agree to these Terms and Conditions, you must not use the Healthcare and Pharmacy Service(s). By doing so, you confirm that you agree to these Terms and Conditions and that you will comply with them.
Our Healthcare Provider
Unless you are informed otherwise, the online clinic services (the Healthcare Services) are delivered by Blueco Healthcare Limited (Blueco), a private limited company registered in England and Wales under company number 15588416.
Blueco is a registered healthcare service provider regulated by the Care Quality Commission (CQC) under provider ID 1-19176166626.
Blueco’s clinicians are based in the UK and are registered with the General Medical Council, General Pharmaceutical Council and the Nursing and Midwifery Council. You can find the details of the clinicians available on this Healthcare Service here.
Blueco’s services are overseen by Haroon Amanji as Registered Manager, who is a clinical pharmacist registered with the General Pharmaceutical Council under registration number 2070534. Any references in the Terms and Conditions to the Healthcare Provider will be to Blueco.
All clinicians are bound by codes of professional ethics and conduct. In addition to their prescribing training, each clinician is trained in how to conduct consultations remotely and how to safely and effectively prescribe the treatments included as part of your Healthcare Service.
Our Pharmacy Partner
The online pharmacy services (the Pharmacy Services) are delivered by Pharmalogic Chemist, owned and operated by MDS Healthcare Limited (trading as Pharmalogic Chemist), a private limited company registered in England and Wales under company number 08078964.
Pharmalogic Chemist is a registered UK pharmacy regulated by the General Pharmaceutical Council (GPhC) with licence number 9010938. The pharmacy is located at 464 Ranglet Road, Walton Summit Centre, Preston PR5 8AR and the superintendent pharmacist is Haroon Amanji.
All medicines will be dispensed and supplied from Pharmalogic Chemist, unless you are informed otherwise or you choose to have your prescription dispensed by another pharmacy. Any references in the Terms and Conditions to the Pharmacy Partner will be to Pharmalogic Chemist.
Questions & Complaints
If you have any questions about the Healthcare and Pharmacy Service(s) or complaints about the Healthcare Provider and/or Pharmacy Partner, please contact us on the details above or contact them directly using the details set out below.
- email: hello@choosenul.com
- post: Nul Health Limited, 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Support is available Monday to Friday, 9am to 5:30pm, excluding bank holidays. The phoneline is set up so that you can speak to the Healthcare Provider and Pharmacy Partner depending on the nature of your query.
If you wish to make a formal complaint about the Healthcare and Pharmacy Service(s), you must do so in writing by email or post with the title/subject line ‘COMPLAINT’ – these complaints cannot be taken by phone. This is to ensure that complaints are understood fully and that any subsequent communication is recorded.
You can make complaints to the Healthcare Provider and/or the Pharmacy Partner directly using the contact details below. Should you submit your complaint to us or the complaint involves but is not exclusive to the Healthcare Services and/or Pharmacy Services, we will either refer or involve the provider(s) as appropriate to ensure that your complaint is dealt with completely.
- email: complaints@blueco.care starting the subject line with ‘Formal Complaint’
- post: Haroon Amanji, Complaints, Blueco Healthcare & Pharmalogic, 464 Ranglet Road, Walton Summit, Bamber Bridge, PR5 8AR
Whilst the Healthcare Provider and/or the Pharmacy Partner will try its best to investigate complaints and resolve issues, if you are not satisfied with the outcome and do not wish to discuss this further with them you can instead:
- contact the CQC by completing a form on their website (if your complaint relates to the Healthcare Services i.e. consultation, prescribing, advice and patient care); and/or
- contact the GPhC by calling 020 3365 3400 or by completing an online form on their website (if your complaint is related to the Pharmacy Services).
Your Obligations
Where you access Healthcare and Pharmacy Service(s) from us, you understand that this is dependent on you complying with the following, including around the safe use of medication:
- You agree that you will use medications as directed by the clinician and for the symptoms or conditions they are prescribed for. You also agree to seek medical and professional advice before making any lifestyle changes.
- You acknowledge that your mental capacity may need to be assessed before you are provided with the Healthcare and Pharmacy Service(s). However, notwithstanding this, you confirm that you have the mental capacity to make informed decisions about your own healthcare and understand the side effects and associated risks of the medication(s) that you have requested.
- You will not create multiple or duplicate accounts on our website or use the Healthcare and Pharmacy Service(s) for anyone besides yourself.
- You must read the Patient Information Leaflet supplied with your medication prior to using the medication and use the medication as per the manufacturer's instructions outlined in them.
- Where you have previously used the medication(s) requested from or prescribed by us, you confirm that you have not experienced side effects or other reactions that would mean it was unsuitable for you to take the medication(s) you have requested.
- You will immediately contact the clinician, local GP or another registered doctor for a consultation should the need arise from side effects or other complications following the use of the prescribed treatment(s). In this event you also agree to contact the Pharmacy Partner to inform it of your condition.
- You will make sure that you do not use medication after its expiration date which is marked on the manufacturer’s box.
- You will make sure that medicines are stored and handled as per their instructions and not use the medicine if it has not been stored and handled properly.
- You agree that any medicines supplied to you will only be used by yourself for the condition or treatment it was supplied for. You will not share your medication with another person.
- You will make sure that you dispose of medication appropriately. Unused medication should not be thrown in household rubbish or disposed of down the drain. Instead you should return these to the Pharmacy Partner (or any pharmacy) who will arrange secure disposal.
- The supply of medication is controlled to ensure accuracy, but there is always a slight chance of human error. In the event that you receive medication which is not meant for you, receive incorrect medication, receive the incorrect dose, receive medication which has passed its expiration date or similar, please contact us, the Pharmacy Partner or the Healthcare Provider immediately and do not use the medication.
- Your Personal Data
Any personal data that you provide will be processed in line with the following Privacy Policies, depending on which party is processing your data at the time
- Nul Health Limited – Privacy Policy
- Healthcare Provider and Pharmacy Partner – Privacy Policy
Please read them carefully to make sure that you understand the way in whichyour personal data is used and processed.
By accessing the Healthcare and Pharmacy Service, you agree and consentto us sharing your details and responses from the online consultationwith Blueco so that its clinicians can provide the HealthcareServices, including conducting a clinical assessment and prescribing,dispensing, and delivering the medication. You also agree and consentto Blueco sharing your details and prescription with Pharmalogic sothat it can provide the Pharmacy Services, including dispensing anddelivering the medication.
- Your obligation to provide accurate information and
The Healthcare and Pharmacy Service(s) include medications. In order to receive these Healthcare and Pharmacy Service(s) or buy these medications you will need to provide both personal information (such as your name and address) and sensitive personal information (such as your symptoms, medication you take and pre-existing medical conditions).
We may need to verify the details that you provide (for example, your medical history or biometric data including weight or blood pressure) and, where possible, will use your SCR to do so or may obtain this from a third party (including your GP or other healthcare providers). However, where this is not possible, we may verify such information via other means and require you to undertake the verification measures that we have in place. Where it is not possible for us to verify such information in line with our requirements and to our satisfaction, or if you do not participate in the verification process in line with the timeframes required, we may reject your order request.
You must make sure at all times (and confirm) that the information that you provide is true, accurate, up-to-date and complete and that, if there are any errors, you correct these immediately. We, the Healthcare Provider and Pharmacy Partner, will not be liable for any inaccuracies in the information that you provide. You must notify us immediately (and update the details on your record) if at any point any information that you have shared with us changes or becomes untrue (for example, if you are investigated for a new condition, become pregnant or start taking a new medication).
- SCR Access & Review
Most people in England have a Summary Care Record (SCR). Your SCR contains information such as your: (a) current medication, (b) allergies and details of any previous bad reactions to medicines and (c) name, address, date of birth and NHS number. Your SCR will also contain additional information, such as details of long-term conditions, significant medical history or specific communications needs, unless you have communicated to the NHS or your GP that you do not wish for this to be included.
The Healthcare Provider’s clinicians and the Pharmacy Partner’s team are trained healthcare professionals and are able to access your SCR so they can ensure that treatments they initiate and medication they prescribe are in your best interest. It allows them to make decisions safely with confidence and reduce the risk of prescribing errors. If your GP has enabled it, you too can access the information that is held in your SCR via the NHS app.
The Healthcare Provider’s clinicians and the Pharmacy Partner’s team will seek to review your SCR when reviewing your online consultation, prescribing the medication and dispensing the medication. In some cases the Healthcare Provider may still be able to provide you with the treatment without access to your SCR, however this is at its discretion and on a case-by-case basis. To ensure that you are provided with the best service, it is always strongly advised to give the Healthcare Provider consent to do so (even where not mandatory). In some cases, consent to access your SCR will be required to provide the Healthcare and Pharmacy Service(s) and you understand that, without this, you cannot be prescribed or supplied with the medication.
By using this Healthcare and Pharmacy Service, you consent to the Healthcare Provider and Pharmacy Partner accessing and reviewing your SCR in order to confirm that the medication is suitable for you. You can contact the Healthcare Provider at any time to withdraw your consent, noting that this may mean they have to cease your treatment. If you do this, we can end our contract with you for the Healthcare and Pharmacy Services and recover the related charges and fees for any services already carried out by us, the Healthcare Provider and/or Pharmacy Partner.
- Record Keeping
In order for the Healthcare Provider to operate safely, it will create an electronic patient record for you. This will include any information you provide and records of medication supplied to you. You consent to the storing and processing of your information within our, the Healthcare Provider’s and the Pharmacy Partner’s systems in order to maintain this record.
All personal data will be handled in accordance with the applicable Privacy Policy (as set out above). You understand that we, the Healthcare Provider and Pharmacy Partner, may need to archive your information for a period of time. In most cases, this is eight years after your last treatment in line with the legal and regulatory requirements for retaining healthcare/patient medical records, however some records are kept for different lengths of time and may be destroyed sooner.
- Medication Records
The Healthcare Provider and PharmacyPartner maintain records of medications supplied to you. This is toensure that medicines suppliedto you are safe and appropriate. Eachrequest and supply istracked andcontrols areimplemented tosome of the medications.
Age & Identity Verification
In order to access the service for medication, you must be 18 or over, not pregnant, breastfeeding or trying to become pregnant and you must be in the United Kingdom. The Healthcare Provider and Pharmacy Partner only provide Healthcare and Pharmacy Services (including the delivery of medication) to addresses in England, Scotland, Wales and Northern Ireland.
To provide you with the Healthcare and Pharmacy Services, to ensure that you are a genuine patient and as the Healthcare Provider and the Pharmacy Partner are providing services at a distance, your age and identity will need to be verified. In order to do this, third party service providers are used and they carry out the required searches, including searches on consumer credit records. This does not impact your credit report and it is similar to the checks that a GP would make as part of your registration.
By using the Healthcare and Pharmacy Service, you consent to the Healthcare Provider and the Pharmacy Partner using a third party service provider (and/or any of their appointed agents) to carry out the necessary searches, verify your identity and you agree to them sharing the information required for them to do so. This includes information such as your name, date of birth and address. By consenting, you understand that your personal data will be processed in line with the service providers’ privacy notices.
If either the Healthcare Provider or the Pharmacy Partner is unable to verify your identity via its automated system, you will be contacted using the email address used in your online consultation to request a copy of your ID. The Healthcare Provider and the Pharmacy Partner cannot proceed until they can verify your ID and age. If information is requested from you in relation to your identity, you must respond as soon as possible. If you fail an ID check, or you do not provide the requested information, the Healthcare Provider and the Pharmacy Partner will reject your order request. You will not be charged for your order request but you may be charged an administrative fee.
No Obligation to Supply
To ensure adherence to best practice, professional codes of practice and remain within legislation and regulatory guidance, we, the Healthcare Provider and the Pharmacy Partner make no binding commitments to prescribe and/or supply you with the medication that was initially offered or selected and reserve the right to reject any order requests.
The decision on whether or not to accept or reject an order request is at the Healthcare Provider’s sole discretion, based on its medical assessment of the information that you have provided. The Healthcare Provider also reserves the right to limit the amount and frequency of medication supplied and reject order requests. In any event, you will only be charged for the medication that is supplied. You understand that any incorrect and/or inaccurate information may lead to harm to your health, and even death.
If the Healthcare Provider or Pharmacy Partner has any further questions, or wishes to clarify any information provided, they will reach out to you via your preferred method of contact. This is usually via email or telephone.
The Healthcare Provider endeavours to keep you informed of its decisions and, where possible, make decisions after consulting with you. If a decision is made that a treatment or medicine is not suitable for you, the Healthcare Provider will endeavour to reach out and provide an explanation of why the treatment was declined.
Supplying in Your Best Interests
The Healthcare Provider and Pharmacy Partner can only make a decision as to whether it is in the best interests of the patient to receive medicine when it has all relevant information. On occasion, this may require you to provide information in addition to the information that was provided in response to the initial consultation. You must make sure that all information you provide is accurate, honest and complete.
We, the Healthcare Provider and the Pharmacy Partner, reserve the right to refuse service to anyone for any reason at any time (including for non-clinical reasons). This includes rejecting your order request or cancelling your processed order because it is indicated that the supply is not safe or appropriate or otherwise is not in your best interest.
Professional codes of conduct and legal restrictions may limit the number and frequency of any items that are permitted to be supplied to you and, as such, there are no obligations to supply quantities exceeding the relevant permitted maximum, and you will be charged only for those supplied. We, the Healthcare Provider and the Pharmacy Partner reserve the right to reject any order request or processed order.
Prescribing Medication
- Initial Consultations & Further Consultations
The Healthcareand Pharmacy Servicewill require you to complete an initialonline consultation. You should take care to make sure that youunderstand the questions asked and that any information you providehere is up-to-date, complete and true. Any incorrect or falseinformation may put your health at risk.
The information provided on sign up and in the online consultation willbe sentto the Healthcare Provider for review and approval (includingprescribing). Itis notguaranteed that a consultation review by theHealthcareProvider’sclinicianswill result in approval and issuing of a prescription. It is at thediscretion of the Healthcare Providerand each individual clinicianto approve or reject your order request.
The Healthcare Provider may also deem that an online consultation aloneis not suitable in your case. In this case you will be required toconsult with the clinician via phone or video consultation.
Please note that if you feel that an online consultation is not suited toyour needs, or you do not understand the questions asked in theonline consultation, you too can speak to a clinician over the phoneby calling the Healthcare Provider's number above, or request a videoconsultation. Whilst you may contact a clinician at any time (in mostcases immediately/same day), if you would like to speak to a specificclinician or want to speak to them at a pre-arranged time, werecommend booking this in advance.
- Choice of Treatment
After you complete an initial online consultation you may, in some cases, be shown a range of possible treatments – the options and prices are indicative only. Ultimately, the Healthcare Provider’s clinician will determine if the medication is safe and appropriate for you, by assessing your best interests based on all relevant information.
You understand that the Healthcare Provider’s clinician prescribing your medication and the Pharmacy Partner dispensing your medication will act in your best interest and will use the information you have provided to determine if the medicine is safe and appropriate for you.
- Check-In Forms
Some services will require you to provide information to the Healthcare Provider on an ongoing, regular basis. This might include information on how your medication is working for you, if you are suffering from any side effects and if you need any additional support. You agree that you will complete any check-in forms as required on-time and you understand that failure to do so may result in your treatment being interrupted or ceased and could harm your health.
- Primary Care Notification
It is important that your GP is kept informed of any medication or treatment you are receiving outside of their care. This is because they may hold the most complete records about your health, which is important for the provision of integrated care.
Unless you explicitly ask otherwise, or it is determined that it is not essential for the provision of the Healthcare and Pharmacy Service(s), your GP will be informed about any medications or treatments that are provided to you and, by using the Healthcare and Pharmacy Services, you consent to us providing this information to your GP.
It is important that you understand that not sharing this information may put you at risk and result in disjointed care. Therefore, this information sharing is essential. If you ask for information not to be shared, or you revoke your consent, this may mean that you can no longer use the Healthcare and Pharmacy Service(s). Where this happens, we can end our contract with you for the Healthcare and Pharmacy Services and recover the related charges and fees for any services already carried out by us, the Healthcare Provider and/or Pharmacy Partner.
Where it is determined that the Healthcare and Pharmacy Service(s) can be provided in the absence of Primary Care Notification, you agree that you are personally responsible for and will notify your GP and disclose to other health and care providers that you are undergoing treatment or using medication.
If you would like to revoke your consent and opt out of Primary Care Notification, please email the Healthcare Provider.
For more information on consent and confidential patient information, please click here.
- Off-Label Prescribing
The Healthcare Provider will only prescribe off-label when doing so is evidence-based, accepted clinical practice and/or where a suitable alternative licensed medicine is not available or is not suitable for you.
If you are prescribed medication off-label, you will be informed about this, what it means and be given a way to ask further questions.
Please be aware that information online and even in the manufacturer's Patient Information Leaflet may not be tailored to why and how you are off-label.
Please note that where medicines are used off-label, additional safeguards may be added, such as regular check-ins and a requirement for SCR review.
Dispensing & Delivery of Medication
- Process
The Healthcare Provider’s team works closely together with the Pharmacy Partner and with us. This helps to try to ensure that the treatments prescribed to you are kept in stock, delivered promptly (usually next day) and supplied to you at the best price possible.
Upon receipt of the relevant information (including your completed online consultation) and payment, the Healthcare Provider will aim to respond to you within two business days. Please note that these timeframes are guidelines only and, although the Healthcare Provider will do its best to meet them, it cannot guarantee them.
If the Healthcare Provider’s clinician approves your treatment and issues you a prescription, this will be transferred to the Pharmacy Partner for processing, including dispensing and delivery. Where approved, the Pharmacy Partner will fulfil and dispense your prescription.
If you prefer, the Healthcare Provider can transfer your prescription to a pharmacy of your choice to be dispensed there. Please note that, in this case, the price shown on our website will not apply as you will need to pay the dispensing pharmacy directly the price they choose to charge.
The fees for the services provided to you directly and the consultation fee (inclusive of a prescribing fee payable to the Healthcare Provider) will still be applicable. There will also be an administration fee for the platform the Healthcare Provider uses to securely transfer your electronic prescription to the pharmacy of your choice (or, where needed, posting this out to them by tracked post).
- Delivery Services (including cold chain storage)
Delivery costs, options and services (and our logistics partners) will differ and be determined at a service level in line with your delivery address and the nature of the medicines supplied.
For medicines that require specialist handling (for example, cold chain or controlled medicines), you understand that delivery must be made and taken within the timeframe specified, and that you may have to provide a PIN, signature and/or ID in order for the delivery to be made.
- Missed and Non-Deliveries
In using the Healthcare and Pharmacy Service(s), you understand that it is your responsibility to make sure that you are available to receive the delivery of your parcel(s) and that only a limited number of delivery attempts will be made. If you choose to divert the parcel to your neighbour, post office or a safe place, you do so at your own risk and we, the Healthcare Provider and the Pharmacy Partner will not be responsible for any loss or damage to your parcel or its contents.
Where possible, if you miss the delivery attempt(s), the logistics partner may deliver to a safe place or re-route your parcel to a post office/collection point. You understand that, where this happens, it is solely your responsibility to retrieve the parcel from the safe place or collect it from the post office/collection point within a reasonable time (taking into account the nature of the items in your parcel and any timeframe applicable to the cold chain storage). If an initial delivery attempt is missed or not successful for any reason, we, the Healthcare Provider and the Pharmacy Partner will not be responsible for rescheduling any delivery of the parcel(s), the safe-keeping of such parcel(s) or for any expiry of cold chain storage following the initial delivery attempt.
If you miss the attempted delivery (or deliveries) made by our logistics partners (or, where required, fail to provide a PIN, signature or ID, or provide the wrong PIN), you understand that the parcel may be returned to the Pharmacy Partner and you will be responsible for the cost of the return and any re-delivery attempt(s) (unless it chooses to waive this). If your parcel is returned and you fail to rearrange your delivery within the timeframe specified to you, due to the Pharmacy Partner’s legal and regulatory duties to destroy any returned medication for health and safety reasons and to ensure the integrity of the medication, the Pharmacy Partner will destroy the medication and charge you in full.
- Damage in Transit
Although all necessary and reasonable precautions for safe transit are taken, if the parcel and/or its contents have been damaged materially, please contact us or the Pharmacy Partner before use.
- Delays Outside of Our Control
If our supply of the contents which form part of your processed order or delivery of your parcel is delayed by an event outside our control, we, the Healthcare Provider and/or the Pharmacy Partner will contact you as soon as possible to let you know and do what can be done to reduce the delay. As long as this is done, you will not be compensated for the delay, but if the delay is likely to be substantial you can contact us using the details set out above to cancel your order request and receive a refund for any products and/or services you have paid for in advance, but which have not been carried out or provided by us, the Healthcare Provider or the Pharmacy Partner.
- Cancellation Policy
The Pharmacy Partner will strive to process and dispatch processed orders as quickly as possible to ensure timely delivery to our customers. As such, please note the following:
- Order Approval: Once an order request has been approved (or, where applicable, prescribed), it cannot be cancelled by you. This is due to our partners’ commitments to fast despatch times and ensuring that your parcel reaches you promptly.
- Unapproved Orders: If your order request has not yet been approved, you may request a cancellation by contacting our customer service team in the first instance, using the details above in the ‘About Us’ section, before contacting the Healthcare Provider or Pharmacy Partner. We will do our best to accommodate your request, but we cannot guarantee cancellation if the order request is already in the approval process. If we do manage to cancel your order request before it has been approved, you will be charged a reasonable cancellation fee to cover the work carried out before the cancellation of your order request (unless we choose to waive this). If we cannot cancel your order request, it will continue to be processed and fulfilled in line with these Terms and Conditions.
- Minimum Commitment and Payment Terms
By signing up for our Healthcare and Pharmacy Services, you are agreeing to a minimum commitment period of six (6) months ("Initial Term"). During the Initial Term, no cancellations or refunds will be permitted under any circumstances.
At the end of the Initial Term, your subscription will automatically convert into a rolling monthly subscription. You may cancel your subscription at any time after the Initial Term, provided that you give a minimum of seven (7) days’ notice before your next monthly renewal/payment date. The monthly renewal/payment date is based on the anniversary of the date on which you first made payment for our Healthcare and Pharmacy Services.
- No Statutory Right to Cancel
When you use theHealthcare and PharmacyService, this will require anassessmentof your clinical suitability for the medicines before they can beapproved for supply. When you submit your online consultation, youagree to theimmediate start of this assessment and, as such, once this assessmenthas been completed, you will have no legal right to cancel (or arefund of any related fees for) this part of the Healthcareand Pharmacy Service.
Also, as the Healthcare and Pharmacy Services will include the supply ofprescription medicines, the statutory cooling off right, whichapplies to the supply of certain goods and services under consumerlaw (including the Consumer Contracts (Information, Cancellation andAdditional Charges) Regulations 2013, which replaced the ConsumerProtection (Distance Selling) Regulations 2000), does not apply toyou. This is because the statutory ‘cooling off’ right (providedunder consumer law in certain circumstances) does not apply to thesupply of prescription medicines and the supply of other medicines bya health care professional as part of a health service. In line withthis, you do not have the right to change your mind about yourpurchase or receive a refund once your order has been processed.
- Damage & Errors
Although the Pharmacy Partner takes all necessary and reasonable precautions for safe transit, if the medication that you receive has been damaged materially, please contact us or the Pharmacy Partner before use.
If you have received an item that has been dispensed in error or does not match your prescription, please contact us or the Pharmacy Partner immediately and do not use the medication. The Pharmacy Partner will correct this error with urgency, arrange return of the incorrect items and send out a replacement as soon as is practicable.
If you have any complaints about the medication, you can contact the Pharmacy Partner via the contact details above or the manufacturer of the medication.
Intellectual Property Rights
The layout, design, content and graphics on the website and of the Healthcare and Pharmacy Service(s) are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the website may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text. If you print off or download any material from the System in breach of these terms of use, your right to use the website and the Healthcare and Pharmacy Services will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written permission.
Term and termination
This Agreement is between you and us only and will become effective when you start using the Healthcare and Pharmacy Service(s) and will remain effective until terminated by you or us. We reserve the right to terminate this Agreement or suspend your Nul account at any time in case of unauthorised, or suspected unauthorised use of the Healthcare and Pharmacy Service(s) whether in contravention of this Agreement or otherwise. If we terminate this Agreement, or suspends your Nul account, for any of the reasons set out in this section, we shall have no liability or responsibility to you whatsoever.
Please make sure you read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services. By doing so, you confirm that you agree to these Terms and that you will comply with them.
Breach of the Agreement
We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the Healthcare and Pharmacy Services. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use the website and/or the Healthcare and Pharmacy Services.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to website and/or the Healthcare and Pharmacy Services.
- Issue a warning notice to you to immediately cease and/or remedy such breach and following receipt such action should be taken immediately.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Any further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we reasonably deem appropriate.
No warranty
The use of the Healthcare and Pharmacy Service(s) (including but not limited to their content and features) is at your own risk. These services are provided on an “as is” and “as available” basis. To the extent permitted by applicable law, Nul gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the Healthcare and Pharmacy Service(s) or to the accuracy of the information contained in any of the materials therein. Nul shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the Healthcare and Pharmacy Service(s). There is no guarantee of availability of information on the services at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Nul shall create any warranty on behalf of Nul in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.
Your Liability to Us
You understand that the Healthcare and Pharmacy Service(s) is for personal use only and any use by you must be genuine and solely in the capacity of a patient seeking a healthcare service for a healthcare condition within the medication’s indicated use.
In the event that you intentionally misuse the Healthcare and Pharmacy Service in any way, or mislead us, or the Healthcare Provider and/or Pharmacy Partner, in your purpose for using the Healthcare and Pharmacy Service(s) (including by providing incorrect, incomplete or inaccurate information or having the intent of malice, defamation or bringing us, or the industry, into disrepute in any way), we, the Healthcare Provider and/or Pharmacy Partner, will not be liable to you under this contract or otherwise. However, you understand that you (and any business or organisation that you are affiliated with) will be liable for any losses that we (and our partners) suffer as a result of the same, including any liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation) and all interest, penalties and legal costs suffered or incurred arising out of or connection with your actions and you (and/or any business or organisation that you are affiliated with) will indemnify us (and our partners) for the same. You also understand that we, the Healthcare Provider and/or the Pharmacy Partner, will pursue you in relation to the same and reserve all rights in connection with any loss or damage that we, the Healthcare Provider and/or the Pharmacy Partner, suffer as a result (whether in the torts of defamation, misrepresentation or negligence) or otherwise.
You agree to indemnify and hold Nul and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the Healthcare and Pharmacy Service(s) (and all related materials) or any applicable laws, regulations or third party rights.
Our Liability to You
We're responsible for losses you suffer caused by us breaching this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order request meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section detailing this above.
- Avoidable. Something you could have avoided by taking reasonable action (including providing us with accurate information).
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
Governing Law and Disputes
The Healthcare and Pharmacy Service(s) is controlled by Nul from its offices in the United Kingdom. Access to, or use of, the Healthcare and Pharmacy Service(s) and any related information and materials, may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing these services. We make no representation that the information contained herein is appropriate or available for use in other locations. This Agreement and any contract between us, whether for use of the Healthcare and Pharmacy Service(s) or other purpose, and any non-contractual obligations (if any) arising out of or about these terms and conditions or any such contract will be governed by English law. The parties agree that the courts of England have exclusive jurisdiction to settle any dispute arising out of or about this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.
LAST UPDATED: 28th March 2025
